FAQs

Hotel

What time is check-in and check-out?
Check-in is from 3pm. Check-out is 10am. If you plan to arrive outside of these times, please contact Guest Services.
Do You Offer Breakfast?
Breakfast is served daily in the Dining Room from 7am to 10am
How many people can stay in a room?
Each Room accommodates a maximum of two adults.
Are children welcome to stay?
Accommodation is for adults only. Children are always welcome in our Restaurant and Bars. Please note after 5pm in our bar areas we are over 21’s in peak periods.
Do rooms have a mini bar?
All rooms include a selection of local beverages and snacks available for purchase.
Is there a gymnasium?
Yes, we have a gymnasium located onsite, on our rooftop. It is equipped with Technogym equipment.
Am I allowed To Bring My Pets?
Pets are not permitted in rooms or any indoor area. Guests are welcome to enjoy the outdoor lawn with their pets until 5pm.

Is the pool for in-house guests only?
Yes, the pool is adults-only and for in-house guests.
What are the pool opening hours?
The pool and terrace is open 7am until late.

Do you offer parking at the Hotel?
Accommodation guest car parking is limited — please check with Guest Services. Free public parking is available on the perimeter of the Hotel.
Do the Hotel offer wheelchair access?
Yes. Please contact Guest Services for the most suitable entry path.

What are Hotel Lobby opening hours?
Monday – Sunday, 8 am – 9 pm.
How do I contact Marketing & Partnerships?
For collaborations or partnership opportunities, please email [email protected]

What is your smoking policy?
Hotel Sorrento is a 100% smoke-free venue, including vaping.

What are you opening hours?
Front bar: 11am – late, 7 days a week
Dining room: 12pm – late, 7 days a week
shihuishi: Thursday – Saturday 5pm – late, Sunday 12pm – 3pm
What Is Your Dress Code?
No tracksuit pants, beanies, costumes, or attire likely to offend others. Thongs are prohibited after 6pm. Management reserves the right to refuse entry.
What is the cancellation policy for the Dining room?
During peak periods, cancellations within 24 hours incur a $30 per person fee.
Bar Entry Policy
To help us maintain a great atmosphere for all guests, we operate a smart dress code at all times. Our Door Host and Management team reserve the right to refuse entry at their discretion. All decisions are made with the comfort, safety and enjoyment of our guests in mind. We appreciate your understanding and look forward to welcoming you.

Hotel Policy?
Standard rate (50% deposit paid)
Cancellations 14+ days before arrival: Full refund
7–13 days before: 50% deposit forfeited
4–7 days before: 100% deposit forfeited
Within 3 days or no-show: 100% of total stay charged
Non-Refundable Period (Dec 18 – Jan 31)
100% non-refundable
Groups (5+ rooms)
28+ days: Full refund
14–27 days: 50% cancellation fee
Within 13 days or no-show: 100% of total booking charged